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Satisfaction Questionnaires

Home  Quality Assurance Satisfaction Questionnaires

Note: please comment on the following items one by one with specific marks in blanks. Blanks with * must be filled, thanks for your cooperation!
Evaluation score: very satisfactory(90-100),satisfactory(70-90),average(50-70),unsatisfactory(30-50),very unsatisfactory(0-30).

Steel Products of HEYE Special Steel Co., Ltd.

Customer Satisfaction Questionnaire for the Quarter in .

* *

Items

Score

Quality

Chemical composition

Working property

Heat treatment performance

Identity of work life or property

Inner structure

Surface quality

Appearance and size

Packing and protecting

Grade

Satisfaction level for grades

Ability for products research

Delivery

Delivery ability for urgent orders

Punctuality of delivery and transportation

Lead times arrangemnet for contracts

On-time consignment rat

Service

Understanding of customers'requirements

Feedback speed for order confirmation and related bills or documents

Mutual understanding being easy or not

Technical support

Response for compliant being or not

Price

Performance/price ratio

Absolute price

Specific comments and suggestions:

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Contact

Sales hotline:

0311-88382258/2268(domestic sales)

0311-88382296/2299(International Sales)

Service hotline:

0311-88382266

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